Community Notes
Community Notes is a space for community workers, advocates, and changemakers to share insights, tools, and stories from the field. Blending practical tips with reflective learning, it’s designed to support your work, spark new ideas, and strengthen the connections that make community care possible.
When "Resistant" Means "Self-Protective": Rethinking Client Engagement
by: Sarah SmallmanPublished on: 19/02/2026"Difficult" and "resistant" clients are often protecting themselves from repeated harm by systems. Learn trauma-informed approaches to build trust and genuine engagement.
Communication & Relationships
Why Safety Isn't Just Physical: Creating Relational Safety in Service Delivery
by: Sarah SmallmanPublished on: 16/01/2026Discover why emotional and relational safety matters as much as physical safety in community services. Learn practical strategies to build trust and create safe spaces for vulnerable clients.
Trauma-Informed PracticeCommunication & Relationships
